Refund policy

Refund

Unless the product is damaged upon arrival, we cannot accept returns of perishable goods. These orders must be returned within 30 days of purchase.

If a product is damaged upon arrival, please email Customer Service at help@collinschicago.com to initiate a return and refund.

Our gift cards are good to use online; they also never expire or depreciate and are final sale. Gift Cards are exempt from discounts and promotions unless otherwise stated.

 

Return

Unless the product is damaged upon arrival, we cannot accept returns of perishable goods. These orders must be returned within 30 days of purchase.

If a product is damaged upon arrival, please email Customer Service at help@collinschicago.com to initiate a return and refund.

 

HOW DO I START A RETURN?

You may initiate a return by emailing help@collinschicago.com, please give us 24 hours to respond M-F.

 

WHEN WILL I GET MY REFUND?

After we receive your item, we will issue a full refund back to your original payment method.

Refunds take 3-5 business days to be deposited.