Shipping policy
Please allow 1-2 business days for order processing, and an additional 1-4 business days for expedited shipping or 5-7 business days for ground, depending on the shipping option you selected at checkout.
Standard Next Day - 1 business day
Standard Two-Day - 2 business days
Standard Three-Day - 3 business days
Standard Ground - 5 to 7 business days
Some orders may ship faster or slower depending on proximity to our Indiana warehouse.
We ship to the contiguous 48 states. If you live outside this region and want to order high quality products, please let us know! Your feedback will help us expand our shipping regions.
We work hard to ship your order as quickly as possible. Allow 1-2 business days for us to send your shipping tracking number, and then about 7 days for your order to arrive. If you have any questions please contact us!
Returns and exchanges
Unless the product is damaged upon arrival, we cannot accept returns of perishable goods. These orders must be returned within 30 days of purchase.
If a product is damaged upon arrival, please email Customer Service at help@collinschicago.com to initiate a return and refund.
You may initiate a return by emailing help@collinschicago.com, please give us 24 hours to respond M-F.
After we receive your item, we will issue a full refund back to your original payment method.
Refunds take 3-5 business days to be deposited.
Gift Cards
Our gift cards are good to use online; they also never expire or depreciate and are final sale.