RETURNS & EXCHANGES

We dedicate ourselves to the customer experience with a 100% Satisfaction Guarantee unmatched in the industry. If a product you ordered doesn’t fit your store perfectly or isn’t selling as quickly as you’d hoped – even if you simply changed your mind about it – we’ll take it back for up to 90 days for any reason and replace it with something better. Note that all returned items must be re-sellable, which means we unfortunately can’t credit for used items, discontinued items or items with packaging alterations including added price tags. 12% of the original value of the products returned will be deducted from your return credit to take care of shipping costs, and you’ll have a full 180 days from the date the credit is issued to use the remainder as you please.

Between 90 and 180 days we’re still happy to accept returned product for any reason. During that time window, a restocking fee of 30% will be deducted from the value of your return credit. For complete terms and conditions, please see our Return Policy.

If you receive a damaged or defective product, please let us know, and please provide a picture to assist us in properly addressing the issue. We take the quality of our products very seriously, and whenever we are able to deem an item defective or unfit for use, we will credit your account with no return shipping required. Furthermore, if one of your customers returns a defective product to you, we’ll take it back in turn no matter how long it’s been since the order was originally placed.

Returning a product is easy - simply navigate to your account to file a return online, or email us at info@truefabrications.com and one of our team members will be in touch with you shortly. If immediate assistance is more convenient for you, please feel free to chat with us live or give us a call during business hours at 800.750.8783.